Every engagement starts with the reality of your floor. Ember Ops assesses the operation, defines one standard, builds the systems, trains the people, measures execution, and improves what comes next. Your assigned operator follows one proven process, and every plan receives a final quality review.
Shared opening process
One process for opening, stabilizing, or growing.
The free read identifies your stage and priority. Ember Ops confirms the fit before scheduling, and the work then moves from floor-level evidence to one documented, continuously improving standard.
The 90-Day Rebuild uses 4–6 weeks to build and launch the repair, followed by 90 days of client execution and measurement.
01
Week 0 · about 3 min
Free read & qualification
01People
Five short screens identify your stage and priority area across People, Operations, Sales, or Profits. The Ember Ops team reviews your result, confirms the fit, and then opens the right scheduling path.
02
Week 1 · async
Diagnostic
02Operations
You email the Ember Ops team your P&L, schedules, and POS exports — no upload portal or extra logins. Your questionnaire answers pre-fill a working draft so we don't waste billable time on data entry; we spend it interpreting what the numbers say about each link in your chain.
03
Week 2 · live
Define the standard
03Sales
Your assigned Ember Ops operator walks the store in person whenever possible, with a virtual walkthrough when distance or timing requires it. We pressure-test the priorities against the floor and define the standard the people, routines, and numbers must support. A final reviewer approves the written plan before delivery.
04
Weeks 3–6
Build, train & implement
02Operations
We ship the changes together. SOPs go live, training rolls out, and we stay in touch by email through the follow-ups so the routines that reinforce the chain actually get installed inside your business — not parked in a slide deck.
05
Week 7+
Review & improve
04Profits
Measure what the floor is producing, tighten the standard, and hand off full documentation. If you want continued review later, we set that up then — no locked-in retainer required up front.
Where the paths differ
Know what comes next before you begin.
Ember Ops provides the diagnosis, tools, training, and advice. You and your managers remain in control of day-to-day operations.
Operations Audit
The Floor-Up Audit
one-time · 2 weeks
02Operations03Sales
01Free Restaurant Operations Assessment
02Qualification call and records request
03Email records to Ember Ops
04On-site store walk (virtual if needed)
05Written audit + prioritized 90-day plan
0630-day follow-up call
Result: A clear diagnosis, one priority number, and a practical 90-day roadmap your team can run.
Eligible for The 90-Day Execution Guarantee
90-Day Project
The 90-Day Rebuild
4–6 week build · 90-day track
01People02Operations03Sales
01Complete The Floor-Up Audit path
02Agree on the priority build
03Create SOPs, playbooks, and manager training
04Your team puts the new routines into practice
0560-day follow-up
Result: The diagnosis becomes working systems, trained managers, and repeatable routines your team owns.
Eligible for The 90-Day Execution Guarantee
Advisory Retainer
The Operator’s Corner
per month · 3-mo min
02Operations03Sales04Profits
01Kickoff + priorities
02Weekly KPI review
03Direct consulting questions by email
04Monthly on-site or virtual visit
05Quarterly strategy review
Result: Ongoing guidance and accountability while you and your managers continue running the business.
Not covered by The 90-Day Execution Guarantee
Operator Bundle
The Full Chain
one-time · covers 6 months
01People02Operations03Sales04Profits
01Complete The Floor-Up Audit
02Build and launch The 90-Day Rebuild
03Train managers and install the new routines
04Continue with The Operator’s Corner for 6 total months
05Finish with a handoff and next-quarter priorities
Result: One continuous path from diagnosis to implementation to six months of ongoing guidance.
One floor-built standard. One accountable team. Continuous improvement.
You always know who owns the work and who approves it. Your assigned operator reads the numbers, watches the floor, and builds the standard with your team. Every plan passes a final Ember Ops quality review before delivery.
Free Restaurant Operations Assessment
Identifies your stage and priority before scheduling
Direct email
P&L, schedules, and POS exports come straight to Ember Ops
On-site store walk
The audit happens where the work happens
Written audit & 90-day plan
One document, sequenced by impact
SOP library
Checklists and role playbooks you keep
Stripe
Invoicing & billing
The Floor-Up Audit and The 90-Day Rebuild are eligible for The 90-Day Execution Guarantee. The Full Chain and The Operator’s Corner are not. the 90-Day Execution GuaranteeThe rule is simple: Follow the plan and log the work for 90 days. If the number does not make the agreed move, you get your engagement fee back, less the fixed $750 delivery cost stated before you sign.
The full journey
Nine stages, in order.
We understand the floor first, then build, train, measure, and improve one operating standard.
1Assess
2Understand
3Define the standard
4Prioritize
5Build
6Train
7Implement
8Review
9Improve
Start with the operation, not a sales pitch.
Your free read identifies your stage and priority first. The Ember Ops team reviews the fit, then you choose an available opening and move into the right process.
